Shipments, collection and returns

Shipping Policy


Staffordshire Triumph LTD  ("we" and "us") is the operator of (https://bsbikes.co.uk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

3. Returns

3.1 Return Due To Change Of Mind

Staffordshire Triumph LTD will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(Staffordshire Triumph LTD ) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Staffordshire Triumph LTD will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Staffordshire Triumph to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days. Quoted delivery times are from point of dispatch, not point of purchase.

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout. Quoted delivery times are from point of dispatch, not point of purchase.

4.3 Dispatch Time

Orders are usually dispatched within 2-3 business days of payment of order. Sometimes, orders take longer to process due to delays from the manufacturer. Please allow up to 10 working days to receive tracking confirmation. You will be notified of any further delays via email or telephone.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Staffordshire Triumph LTD may reject shipping to P.O. box addresses, as in some cases we are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4.9 Heavy and Oversized items

Heavy and Oversized items such as panels & exhausts may incur additional carriage charges based on the size and weight of the item. You will be advised of any additional costs by email after the order is placed. Your order will be cancelled and refunded if these additional charges are not agreed. Alternatively, the buyer can organise shipping at their own cost and risk.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Staffordshire Triumph LTD encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Staffordshire Triumph LTD at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at steve@staffordshiretriumph.co.uk

 Read the full Terms and condition

All delivery times stated are in working days and are from the point of dispatch.

Although we strive to provide accurate information on shipping the delivery period stated either on bsbikes.co.uk or advised by email/verbally should be seen as a guide only and can not be viewed as the essence of any contract entered into with bsbikes.co.uk

We shall endeavour to notify you as soon as possible of any anticipated delay in the delivery of your product and your order may of course be cancelled at any time prior to dispatch should the wait prove unsatisfactory.

Refund policy

Returns

1.1 Return Due To Change Of Mind

Staffordshire Triumph LTD will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.


Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email. Staffordshire Triumph LTD will refund the value of the goods returned but will NOT refund the value of any shipping paid/duties & taxes.


1.2 Warranty Returns
Staffordshire Triumph LTD will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.


Upon return receipt of items for warranty claim, you can expect Staffordshire Triumph LTD to process your warranty claim within 7 days.


Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

You must inform us by telephoning 01782813866 or emailing sales@bsbikes.co.uk quoting your order number and stating your intention to cancel/return your order. You then have a further 14 days to return the goods.

You will then be required to return such goods, complete with packaging and in an unused and re-saleable condition at your own cost (Unless in the unlikely event that you receive incorrect, faulty or damaged goods) to:

Staffordshire Triumph LTD

525, High Street

Tunstall,

Stoke-on-Trent

ST6 5PB

UK

The customer is responsible for the condition and safekeeping of all goods until it reaches us. A refund will be issued within 14 days of cancellation.

This does not apply to items personalised or made to your specification; or vehicles registered in your name; or items of safety equipment such as helmets.

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CHRISTMAS RETURNS POLICY

Clothing and Accessory items purchased between 1st December 2021 and 21st December 2021, can be returned until 31st January 2022.  Any purchases made after the 21st December 2021, the standard return policy of 14 days from receipt applies.

COLLECTIONS:

Triumph products and Triumph clothing collection store:

Staffordshire Triumph

525 High street

Tunstall

ST65PB

Stoke on trent

OPEN Mon-Sat. 9AM-5PM

Honda products, Oxford accessories and clothing collection store:

Staffordshire Honda

Blackfriars Rd,

Newcastle-under-Lyme,

ST5 2ED

OPEN Mon-Sat. 9am-5PM